Privacy Policy

Glanford Ltd operates trades in the UK and is the main distributor of the Udderly Smooth brand.

This privacy policy explains how we use any personal information we collect about you when you contact us about our services.

Topics:

•    How we collect information about you?
•    How will we use the information about you?
•    Marketing
•    Our websites
•    Access to your information and correction
•    Cookies
•    Other websites
•    Changes to our privacy policy
•    How to contact us

How we collect information about you?

We collect information about you when you register with us or make an enquiry for our products and services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you in order to process your enquiry/order and we will email and write to you in the post about other products and services we think may be of interest to you.

The data we collect will also be used to manage your account, personalise your use of the website and, if you agree, to contact your for marketing purposes about our other products and services that we think may be of interest to you.

Agreeing to our privacy policy allows us to use your personal information so that we can offer you all of our products and services.

We endeavour to take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Glanford Ltd will not share your information for marketing purposes with companies outside our organisation. In processing your enquiry/order, we may be required to provide your details to, security or credit checking companies, financial institutions, public authorities if required by them or as required by law.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country/ countries of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1)The country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) The personal data is transferred to a United States company which has signed up to the Privacy Shield or (3) The personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) We are obliged to provide the personal data to a government / public authority in order to provide your holiday. We will not, however, pass any information on to any person who is not responsible for part of your travel arrangements unless we are legally obliged to do.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purpose. If you no longer wish to be contacted for marketing purposes, please unsubscribe from our mailing list by emailing info@glanford.ltd.uk. 

Our websites

We own and operate the following websites: glanford.ltd.uk & udderlysmooth.co.uk.

We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Sites and make improvements; (2) to fulfil prizes; (3) to respond to specific requests from visitors; (4) to protect the security or integrity of our Sites when necessary; (5) to send you notices and solicitations regarding the Sites and our businesses; and (6) in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us, see ‘How to contact us’ below. At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@glanford.ltd.uk or by post to Glanford Ltd, 68 Caledonia, Tamworth, B77 2ED.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and updates will be available on our web page. This privacy policy was last updated on 3 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by emailing us at : info@glanford.ltd.uk or by post to Glanford Ltd, 68 Caledonia, Tamworth, B77 2ED.